Ricoh maintains the No.1 market share for MFP products in Thailand for 10 consecutive years

International Data Corporation (IDC) has revealed in its IDC Worldwide Quarterly Hardcopy Peripherals Tracker report that Ricoh (Thailand) has held the No. 1 market share for multifunction copiers for 10 consecutive years (2011-2020.)

Ricoh (Thailand) Co., Ltd. is an office automation products provider from Japan who has over 40 years of experience in the Thai market. With expertise in office automation equipment and solutions, Ricoh continues to develop its products to meet the needs of customers and be able to seize No.1 in the multifunction copier market for over 10 years.

The company has launched the IM C Series, an “intelligent” multifunction lineup that delivers more than just copier functionality. Packed with the latest technologies and enhancements, the IM C Series offers many cutting-edge features. The built-in Smart Operation Panel allows an intuitive tablet-like operation to the device. The device supports workflow applications that add capabilities for document creation and processes. All models can be upgraded with new features automatically as they become available, so the device is future-proof, and it eliminates the need of replacing with a new model to get those new functionalities. Moreover, the IM C Series comes with cloud technology support and intelligent remote support which give Ricoh technicians full access to the machine to address its issues and fix them instantly, improving convenience and the device uptime.

In addition to the quality of products that help customers to work efficiently, the company has achieved its No.1 market share throne by providing top-class aftersales service. Ricoh always considers the highest satisfaction for customers who use its products. To maintain such quality, Ricoh Thailand has customer service centers covering Bangkok and metropolitan areas and more than 8 service centers in other provinces nationwide.

Apart from its office automation products, Ricoh adds more value by providing a wide range of services and solutions to customers. Those include digital transformation solutions to help transform business processes into digital, as well as workplace solutions such as CCTV systems, meeting rooms, intelligent car park management systems, and much more. As part of the "Empowering Digital Workplaces" concept, Ricoh aims to build avant-garde workplaces and systems, allowing its customer to be ready for any work environment—today and tomorrow.